Four channels, each with a stated response time

A single contact form that routes everywhere is a way of making a response time impossible to promise. These are separate on purpose.

Addresses and telephone numbers on this demonstration site are placeholders.

Channels
Channel	Address	Response	Use it for
Platform and sales	[email protected]	1 business day	Scoping, pricing, sandbox access, anything before a contract exists.
Security	[email protected]	1 business day, acknowledged	Vulnerability reports. No NDA required to send one.
Support, existing tenants	[email protected]	Next business day, or 4 hours on Platform	Anything with a case identifier attached to it.
Legal and privacy	[email protected]	5 business days	Data processing terms, subprocessor questions, consumer deletion requests routed through an operator.

Tenant configuration

tenant.config v3

Identity

Tenant name

Short form

Used alone in the header, the mark and the base line.

Phone

Email

Logo URL

https or an inline image only. Anything else is dropped.

Brand seed

Primary

Secondary

A seed lends hue and chroma only. Lightness stays where the palette authored it, so a contrast floor cannot be argued away by a brand colour.

Presentation

Typeface pairing

Colour scheme

state.*Overdue, due, cleared, open and closed encode legal state. A recolour cannot change what a chip means.
clock.*Statutory windows are deadlines, not content. 30 days, 45 days, 3 business days, 15 days, 5 business days.
lifecycle.*State transition semantics and the rule reference printed on each transition.
appendix.*The regulatory appendix keeps its own ground and ink in both themes, under every preset.