Bureau correspondence operations

Managed despatch and intake, so proof of despatch and proof of receipt exist without anyone remembering to file them.

Duration: Ongoing, monthly. Priced from scope, invoiced on delivery of each named output.

Sequence

onboardingDespatch profiles, article number handling and the acceptance scan flow wired to your cases.
dailyOutbound despatch with evidence attached before any state change, and intake of written results classified against the item they answer.
dailyEscalation queue worked for any window that expired without a written result.
monthlyReconciliation of despatch evidence against every open clock, with the exceptions listed by case identifier.
monthlyA signed export delivered for your own records, chained to the previous month.

Scope is easier to hold when the exclusions are written down at the start rather than argued about in week four.

Drafting the substance of a dispute. The basis for a dispute is the operator judgement, recorded under the operator seat.
Speaking to consumers on your behalf. We handle correspondence with agencies and furnishers, not with your clients.

It ends with: A monthly reconciliation with exceptions listed by case identifier, and a signed export chained to the month before it.